你是政务服务大厅工作人员，有一位群众给你送来锦旗，上面写着“办事不力”，同时这位群众还开着直播，领导当场批评了你，让你把这个锦旗挂在墙上，你会怎么处理？#结构化面试 #结构化 #面试真题 #面试问题 #公考面试热点 #公务员面试 #面试https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\n https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\n1. 保持冷静，沉着应对：面对突发情况，我会立即调整心态，面对群众的直播，礼貌回应群众和广大网友，双手接过锦旗，向群众鞠躬致歉，这面锦旗既是鞭策也是动力，我们会不断反思改进，然后邀请群众到接待室详谈，示意同事维持大厅秩序，避免围观影响正常办公。https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\n https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\n2. 深入沟通，解决问题：（1）倾听诉求，准备记录本，询问其办理的业务，遭遇的困难，具体卡在的环节，展现真诚态度。（2）现场整改，若确实存在工作疏漏，立即启动https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"容缺受理https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"机制进行办理，若属政策限制则耐心解释。（3）争取理解，添加群众微信和电话，并说明后续有进展会第一时间反馈，对直播观众表态，感谢网友关注，我们将不断改进服务，欢迎大家监督。https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\n https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\n3. 汇报领导，妥善处置：（1）向领导承认自身工作存在的不足，并汇报此次事件的处理情况；（2）在得到领导的批示后，将锦旗悬挂在员工休息区，每日警醒，在例会上组织同事讨论；（3）发布通知，回复广大群众，说明本事件的处理过程，再次感谢广大群众的关注。https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\n https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\n4. 举一反三，改进工作：（1）即时整改，梳理同类问题，制作问题解决清单；（2）建立长效机制，推行https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"好差评https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"系统；（3）阳光政务，在抖音开设https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"政务大厅整改进行时https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"专栏，公开整改过程。https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\n https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\n5. 总结反思：https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"办事不力https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"的锦旗恰是一面镜子，照出我们服务中的盲区。作为政务工作者，要把批评当礼物，将群众的https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"差评https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"转化为服务的https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"升级包https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"；要变被动为主动，在监督中践行https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"民有所呼，我有所应https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"的承诺；要化压力为动力，用https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"马上办https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"的态度赢得群众的https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"真心赞https://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cchttps://www.nyrcw.cc\"。
